Reasons Why Having a Brick-And-Mortar Business Is Still Necessary in 2023

  • Having a brick-and-mortar location can give your target market a sense of confidence in the legitimacy of your business.
  • A physical store allows you to build relationships with your customers in a more personal way through face-to-face interactions.
  • Brick-and-mortar establishments help communities by creating jobs, contributing to the local tax base, and providing a sense of community.
  • When building a brick-and-mortar store, you need to determine your location, develop a floorplan, partner with commercial construction experts, etc.

With the rise of online shopping and e-commerce, many business owners have questioned the importance of having a physical storefront. However, even in 2023, brick-and-mortar business establishments still play an essential role in the success of many businesses. Here is why a brick-and-mortar establishment is still necessary in 2023 (and how to build one).

Establishing a physical presence.

A physical storefront provides a tangible presence that helps establish a sense of trust and legitimacy with potential customers. It can be challenging to build a brand or business reputation solely online, and having a physical location can help give customers a sense of confidence in the legitimacy of the business.

A physical storefront lets customers engage with the brand and products in person. Customers can see, touch, and try on products, which can help build brand loyalty and increase customer satisfaction. This physical interaction can help businesses better understand customers’ needs and preferences, informing product development and marketing strategies.

Building relationships with customers.


A physical storefront provides an opportunity for businesses to build relationships with their customers in a more personal way. Face-to-face interactions with customers can help businesses develop a rapport with them, leading to increased loyalty and repeat business.

In-person interactions also allow businesses to provide more personalized service and support. Customers can ask questions, receive product recommendations, and get assistance with any issues. This level of customer service can be difficult to replicate online. It can help businesses stand out in a crowded market.

Supporting the local community.

Brick-and-mortar establishments play an important role in supporting local communities. They create jobs, contribute to the local tax base, and provide a sense of community and place. By supporting local businesses, consumers can help build a thriving local economy and create a stronger sense of community.

Local businesses also have the opportunity to support community events and initiatives, which can help build relationships with customers and foster a sense of goodwill. For example, a local bookstore may host author readings or book clubs, which can help build a loyal customer base and support local authors.

Setting up a brick-and-mortar location.

Now that you know about all the benefits of having a brick-and-mortar location for your business, you need to know how to set one up successfully. Here are the steps you need to take:

Determine your location.

The first step in setting up a brick-and-mortar location is to determine where you want to be. Consider factors such as foot traffic, accessibility, and nearby competition. You may also want to consider factors such as the cost of rent, taxes, and other overhead expenses.

Develop a floor plan.

Once you have secured a location, you will need to develop a floor plan for your storefront. Consider factors such as the size of your business, the type of products or services you offer, and the layout that will best showcase your brand.

Partner with a commercial construction firm.


If you are building out a new space or renovating an existing one, you will need to partner with a reliable commercial construction firm. They can help you navigate the building permit process, manage construction timelines, and ensure that your storefront is up to code.

When selecting a commercial construction firm, be sure to research their experience and credentials. Look for firms that specialize in commercial construction and have a proven track record of success in the industry. You may also want to ask for references or portfolios of their past work to ensure that they can deliver the quality of work you require.

Outfit your storefront.

Once construction is complete, you will need to outfit your storefront with the necessary furniture, fixtures, and equipment. This may include items such as display cases, cash registers, and seating areas.

When outfitting your storefront, it’s important to keep your brand and customer experience in mind. Consider the colors, textures, and materials that best showcase your brand and create an inviting atmosphere for customers. You may also want to invest in technology such as point-of-sale systems or interactive displays that can enhance the customer experience.

Having a brick-and-mortar establishment is still necessary in 2023. It provides a tangible presence, helps build customer relationships, and supports the local community. While online shopping and e-commerce will continue to play an essential role in the retail industry, businesses that invest in a physical storefront can gain a competitive advantage by providing a more personalized and engaging customer experience. By leveraging the unique benefits of a physical storefront, businesses can build a loyal customer base and position themselves for long-term success.

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